FAQ's
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Do you offer a welcome discount?
Enjoy a 10% welcome discount on your first purchase when you subscribe to the Tyne newsletter. Simply apply the code at checkout to redeem your savings.
Offer is valid on full-price products only.
Do you offer returns or exchanges?
Yes, we offer 14 business day returns on all new items. To read our full Returns Policy
What do I do if I receive a faulty item?
To request a replacement for your faulty item please email us with your order number and a photo of the fault.
Once we receive your request, we will arrange a solution for you promptly.
Email: info@tyneswim.com.au
Need more information on sizing
We want you to feel confident and happy with your chosen style.
If you're unsure about sizing or fit, explore our detailed Size Guide and refer to the fit notes within each product description to ensure the perfect fit. All swimwear is listed in Australian sizing unless otherwise specified.
If you need further assistance, our customer service team is here to help you can contact us via email.
Email: info@tyneswim.com.au
What do I do if I receive an incorrect item?
If you’ve received the incorrect style, please email us with your order number and details of the item you received.
Once we receive your request, we’ll ensure you get your original order.
Email: info@tyneswim.com.au
What payment methods does Tyne offer?
We offer a variety of flexible payment options to enhance your online shopping experience, including Visa, Mastercard, American Express, Apple Pay, Shop Pay, gift cards, and Afterpay.
What is Tyne's return policy?
For any returns, please contact our Customer Care team within 14 days of receiving your order. To start your return, simply email a photo of the item and a brief description of the reason for your return to our team.
Email: info@tyneswim.com.au
See our full returns policy here.
How do I use my Gift voucher/ store credit?
Gift cards/Credit from Tyne Swim are redeemable online only, they are valid one year from the date of issue and are non-transferable and non-refundable if unused.
To use a Tyne Swim store credit or gift card voucher, simply enter the code in the ‘gift card or discount code’ field at checkout.
If you made a purchase using a Tyne gift card and have lodged a return, the funds will be credited back to a new gift card or voucher.
What is your Sale policy?
Sale Policy
- Final Sale: All items purchased from the Sale page are strictly final sale and cannot be returned for credit or refund. This applies to all products listed on the Sale page.
- Discounts and Codes: Welcome subscription codes cannot be applied to sale items. These codes are only valid for full-priced items.
- Return Policy: Purchases from the Sale page are final and do not qualify for returns unless the item is faulty.
- Discounts: Discounts are applied to original prices for a limited time only. Sale prices cannot be combined with any other offers, and no transfers or rainchecks will be provided.
- Price Changes: Tyne Swim reserves the right to change prices without prior notice and at our discretion.
- Price Honor: The sale price of a product is only honored at the time of purchase. If an item goes on sale again after your purchase, we are not obligated to offer the item at a lower price.
How do I care for my garment?
Always hand rinse your swimwear thoroughly in cool water after swimming. Avoid machine washing, tumble drying, dry cleaning, ironing, or bleaching. Do not dry swimwear in direct sunlight or heat, as this can cause sun bleaching to the nylon. Instead, lay it flat to dry.
For more information contact our customer care team here.
What are your shipping and delivery time frames?
All orders are dispatched within 1-2 business days. Once your order is on its way, we will provide you with tracking details for your convenience.
Shipping:
- Australia Post Standard: 4-7 business days from dispatch
- Australia post Express: 1-3 business days from dispatch
- International: Depending on your location, it may take up to 4-6 weeks for your order to arrive.
For more detailed information, please see our full shipping details here.